14 Day Returns Warranty
If for any reason you are dissatisfied with any item(s) purchased from THIS WEBSITE.com, simply contact our Support Center. You can return the product within 14 days after receiving the delivery. We will always offer the best solution for our customers.
* If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
* Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
* If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
* The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
* Clearance items cannot be returned,they are not eligible for refund, exchange, or store credit.
* All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact to be eligible for compensation.
* All returns must be shipped via Postal Service, returns shipped via other services will incur brokerage fees and/or duties which will be deducted from the credit/refund you will receive. Returned items must be declared as "Returned Goods" in the customs section of the return label. Furthermore returns that are not properly declared may incur additional fees.
* For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability.
Important Notice:
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
2. Please make sure you don't include non-THIS WEBSITE items by accident in your return package. We will not be responsible for sending back those items to you.
